Returns & Exchanges
At Velites, we stand by our high-performance gear; if you are not 100% satisfied with your purchase, you can return or exchange your items within 30 days of delivery. All returned products must be in their original condition, unused, and with all protective packaging intact.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Gear
Securely place the items in their original packaging, ensuring all tags and accessories are included to prevent damage during transit.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned equipment, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing