Frequently Asked Questions
Everything you need to know about your Velites gear and orders.
What is the estimated delivery time for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, generally ranging from 7-14 business days.
How do I choose the right size for my training equipment?
Each product page features a detailed sizing guide. We recommend measuring your current gear or body dimensions as specified in the guide to ensure a perfect fit for peak performance.
What is your return policy for athletic wear?
We offer a 30-day return policy for all items in original, unworn condition with tags attached. Please note that for hygiene reasons, certain protective gear cannot be returned once the seal is broken.
Do you offer a warranty on high-performance gear?
Yes, all Velites hardware and equipment come with a 1-year manufacturer warranty covering defects in materials and craftsmanship under normal training conditions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.
Can I track my shipment in real-time?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress until it reaches your doorstep.